Refund policy

Last updated September 2026

If a tool is not right for your setup, you have 30 days from delivery to return it.

What qualifies

• Items must be unused and in their original condition. A portafilter that has pulled shots or a tamper with bench marks cannot be resold, so it cannot be returned — inspect and dry-fit first.
• Personalized items (custom engraving text) are made for you and cannot be returned unless they arrive defective or the personalization does not match what you entered.
• Defective, damaged-in-transit, or wrong-item orders are always covered, at our cost, regardless of the above.

How to start a return

1. If you have an account, open the order under Account and use Request a return; the request lands directly in our fulfillment queue. Guest orders: contact us with your order reference from the confirmation email.
2. We reply with return instructions and the return address.
3. Buyer pays return shipping, unless the return is due to our error (defect, damage, wrong item) — then we cover it.

The refund

• Once the return arrives and checks out, we refund the item price and any original shipping you paid to your original payment method through Stripe. We cannot refund to a different card.
• Refunds are issued within 5 business days of receiving the return; your bank may take a few more days to post it.
• You will see the refund reflected on the same order in your account or guest status link.