Talk to the person who packs your order.
Crafted Coffee Supply is a small shop, so your message lands with the people who actually make and ship the tools. Ask about fitment before you buy, check on an order, or start a return — we read everything and reply by email, usually within one business day.
Send a message
Looking for something specific?
A few things people ask before writing in
- How fast do you reply?
- Usually within one business day, by email. A real person reads every message; there is no autoresponder loop.
- Can you confirm a product fits my machine?
- Yes. Every product page lists exact fitment (54mm, 58mm, Breville, Sage, E61 group head, and more) near the top. Still unsure after reading it? Tell us your machine model here and we will confirm before you buy.
- Can I change or cancel an order after placing it?
- If it has not shipped yet, yes. Message us right away with your order number and we will catch it before it goes out. Once tracking shows it has shipped, our standard return policy applies instead.
- What if my order arrives damaged or wrong?
- That is on us. Tell us what happened and we will replace or refund it at our cost. Full detail is on the shipping policy page.
- Do you take returns?
- Unused gear can be returned within 30 days of delivery. The refund policy page covers exactly what qualifies and how to start one.